Shipping policy

Shipping Policy

TIVD ships wall-mounted wooden floating shelves and related home storage products to customers within the United States. This policy explains shipping cost, order processing, delivery estimates, tracking, address responsibilities, and what to do if a shipment is delayed or arrives damaged.

Shipping Cost and Checkout

Standard shipping is free standard shipping and is shown as 0 USD at checkout for eligible U.S. orders placed through tivd.shop. Any applicable tax and the final order total are displayed during checkout before payment is submitted.

Order Cut Off and Fulfillment Schedule

Order cut off: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00. Orders submitted after this cut off are processed on the next processing day. Order handling and fulfillment are Monday-Saturday. Packages are shipped Monday-Saturday, excluding carrier holidays, severe weather interruptions, and service disruptions outside normal carrier control.

Handling and Transit Time

Handling normally takes 1-3 business days after payment is confirmed. Standard transit is generally 7-13 business days after shipment, so the total estimated delivery window is 8-16 business days. Delivery timing may vary because of carrier volume, weather, local delivery conditions, building access, or address accuracy.

Tracking and Address Accuracy

Tracking information is provided when the carrier accepts the package. Customers should review the shipping address before placing an order, including apartment, suite, unit, ZIP code, and recipient name. Shelf boards and mounting hardware may ship in protective boxes, so the address must be able to receive standard parcel deliveries.

Package Condition and Split Shipments

Some orders may ship in more than one package if products are fulfilled separately. Wooden shelves may be packed with protective wrapping to help protect corners, edges, brackets, and surface finish. If packaging arrives crushed, torn, wet, or visibly damaged, keep the packaging and take clear photos before discarding it.

Delayed, Lost, or Damaged Packages

If tracking stops updating, a shipment appears lost, or an item arrives damaged, contact info@tivd.shop with the order number, tracking number, delivery address, and photos if relevant. Our support team will review the shipment record and help with the next available step based on carrier information and order status.

Support Hours

TIVD support is available Monday - Friday, 9:00 AM - 6:00 PM ET. Messages received outside support hours are reviewed on the next support day.